Managing Performance

Operational Health

M2 goes to great lengths to ensure the managed services we provide are working reliably and efficiently to deliver the benefits you expect.

It’s a strategic approach to service delivery designed to enhance the impact we make upon your business.

Getting It Right

M2’s centralised Service Desk accelerates our service delivery by providing the right level of expertise when you need it.

It underpins our advanced national service response and is complemented by our consumable replenishment and pre-emptive parts management.

We continually analyse and act upon metrics and management information to improve our service quality to ensure you achieve a quantifiable ROI through sustained benefit realisation.

Service Excellence Credentials

Average Service Statistics achieved for Year 2014:

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