Culture of Excellence
M2’s Customer Charter
M2 is determined to help UK companies achieve their goals and contribute towards their strategic objectives by managing their print infrastructure.
We understand that you need a business partner you can count on to provide dedicated support, service quality, reliability and take the risk out of change. We’ve always led the way on customer service, and recently we’ve been busy putting all our efforts into making it simpler, more transparent and a better experience for you. We were the first independent MPS Company to appoint a Board Director to put customer experience at the heart of what we do and lead our dedicated customer relationship function, demonstrating our commitment to you. Now more than ever, businesses need a hands on partner that will exceed their expectations. We’re committed to putting your business first, to help you when you need us most.
What You Can Expect From M2
|✔||We will take our responsibilities to you seriously.|
|✔||We will listen and put your needs first each and every day.|
|✔||We will always act promptly and courteously to help you. If something goes wrong or a mistake is made, we will work with you to fix this without a fuss.|
|✔||We will make it easy for you to contact us, through a single point of contact.|
|✔||We will be proactive, to ensure that we continue to meet your requirements.|
|✔||We continually review the way we do things to ensure our work is complete, thorough, fit for purpose and transparent.|
But we want to do more. Following conversations with our customers and feedback from our customer satisfaction surveys we have identified areas you would like us to focus on. That’s why Our Signature Commitment is so important. It underlines our support, setting out a series of measures to demonstrate that we are always working with your best interests in mind.
Institute of Customer Service – UK Customer Satisfaction Awards Finalist
ICS enables organisations to achieve tangible business benefits through excellent customer service.
They provide a flagship framework to share and offer wide-ranging support for continuous improvement. It helps them deliver improvements, promote employee commitment and enhance customer satisfaction in-line with business goals.
Ultimately, ICS helps organisations improve their customers’ experiences and their business performance. The UK Customer Satisfaction Awards gives all UK organisations the opportunity to enter and demonstrate best practice in customer service excellence alongside their peers, and we are very proud to have twice been selected as a finalist.