In this new series, we put our colleagues in the spotlight to learn why their customers are so special, what they enjoy about their role or experience a day in their life.

 

Firstly, Michael Benn tells us why his customers are special.

 

They value strong relationships as we do…

“For this reason rapport is fantastic, we understand in greater detail their business, and successfully tackle challenges that may arise together.”

They trust us…

“My customers trust us as a business to not only deliver an industry leading service, but should anything fall short of this, that we will manage this and continually improve.”

They are informative…

“Always willing to share with us their business strategy and goals. Leading to me being able identify opportunities to contribute to their business growth and streamlining, therefore adding value beyond ‘day to day’.”

They are team players…

“My customers understand that whilst we are there to provide agreed services, we are also there to help them achieve their goals, and be a contributing factor to their wider business strategy. They know that we can achieve greater things working together.”

“Ultimately, my customers are special because they also see the importance in working together, as a team. Something as a Relationship Manager I strive to nurture to contribute to the success of everyone.”

 

Michael Benn joined M2 in 2010, during this time he built his experience in support and service response teams, and as an M2 Intelligence specialist before progressing to his current role as Customer Relationship Manager to one of our largest national accounts, with over 3,000 devices and 500 sites across the UK.