Customer Relationship Experience

Positive People Make a Difference

At M2 we place a firm emphasis on people – both our customers and our colleagues are placed at the heart of our business to ensure we deliver ongoing Service Excellence.

We put strong Customer Relationship Management at the fore as your satisfaction and loyalty is of paramount importance. Accurate Management Information (MI) driven by a corporate Service Level Agreement (SLA) underpins this and is key to an effective Managed Print Service.

On Track Objectives

Our proactive approach to Customer Relationship Management and Reporting drives best practice and with it the financial and environmental savings to ensure your cost, waste and risk targets are on track.

Forward Thinking

We facilitate effective governance of your contract through service analytics, reporting and communications. This level of customer orientation ensures we are available to deliver greater efficiency and continuous improvement.

 

We see it as our responsibility to proactively manage the operational health of your contract. We constantly evaluate device deployment and usage. This is not something we expect our customers to do – we see this as part of our standard M2 Managed Service provision. We look beyond immediate savings to adapt and transform our service delivery with balanced remedies to improve our performance.
Vikki Smith, Customer Experience & People Director

   ICS_Awards_Finalist_2016

 

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