Professional National Service
Fast Response Wherever You Are
We know that getting your device up and running is business critical. M2’s systems have been designed to maximise fleet uptime for all of our customers and deliver the most expedient onsite call response.
This empowers us to be proactive in our management of spare parts, consumables and engineer response times regardless of whether you are an SME with a single site or a FTSE100 with multiple sites.
National Service Coverage
M2 is the only vendor-neutral MPS provider who can offer a true nationwide service utilising directly employed support staff. Through this network of engineers we are able to offer industry leading SLAs across nationwide fleets.
Advanced Engineer Response
We use GPS technology to pinpoint engineers so you know exactly where they are via our customer portal.
M2 reduces response times and return to fit rates by integrating M2 Intelligence in its back office systems. We match the closest engineer to your site who has the skills and parts to resolve the diagnosed job, and optimise their route in traffic.
When finished the engineer updates his PDA giving you real-time service call detail and M2 up to the minute stock management information.
Proactive Spare Parts Management
M2 ensures each engineer carries with them a stock of high-mortality parts in order to maintain an average first time fix rate of three hours.
|✔||Industry leading SLAs across national fleets|
|✔||OEM Accredited Nationwide Engineer Network – CRB, NDA, Security Cleared|
|✔||Rapid response in Capital and Greater London with an average 89% first time fit rate, and 95% of parts within 40mins reach of central London customer sites|