Billing Specialist

Reports to: Billing Manager

Location: Manchester, Brightgate House

Role Overview:

As a member of the billing team, you will be responsible for the generation of invoices, showing attention to detail and maintaining a high level of accuracy. You will resolve billing disputes and liaise with both internal and external customers.

Key Responsibilities: 

  • To ensure accurate and timely billing of key customers on a monthly and quarterly basis.
  • To ensure billing is in line with customer contractual relationship. This includes complex billing processes across multiple devices and customers.
  • To set up and maintain new contracts within the system.
  • To capture, report and resolve billing disputes that arise and work closely with the sales and CRM teams to bring to conclusion.
  • To support and liaise with the Meter Readings Team to ensure readings are received accurately and regularly, and resolve any disputes arising from the customer following receipt of invoice.
  • To use actual or estimated meter readings to produce invoices based on contractual terms.
  • Working with management to produce monthly and quarterly accrual for unbilled items.
  • Ensure that all internal and external customer relationships are dealt with in a professional and friendly manner, always adopting a “right first time” attitude.
  • Produce reports and analysis to allow management to monitor service revenue performance, and customer trends and seasonality.
  • General administration support and any other reasonable duties that are required for your role.

Essential skills:

  • Excellent working knowledge of Excel (advanced Level) and Microsoft Office suite (look up formulas/pivot tables a pre-requisite).
  • Problem solving mentality with a right first time attitude.
  • An ability to demonstrate good time management skills.
  • Comfortable working as part of a team in a fast-paced environment.

Desirable skills:

  • Knowledge of Sage IT suite.
  • Experience of working in the Managed Print Services industry.
  • Basic accounting knowledge and experience of working in a Finance related role.