Multi-skilled Reprographics Operator/E-bible Operator

Hours of work: Monday to Friday, 2 pm to 11 pm, with flexibility to include occasional weekend working when required

Responsible to: Print Room Manager/Client Services Manager

Contract Status: Fulltime, Permanent – Subject to a three-month probationary period

Role Summary:

  • Develop and maintain an effective technical and production service to ensure the smooth running of all work allocated and received.
  • Establish quality standards, review services and create opportunities to improve and develop the reprographics room capabilities.

Principal duties:

  • E-bible production using in-house software (Please note, a wide knowledge of word and excel formatting, PDF manipulation, i.e. OCRing, Quality control, PDF merging, renaming etc.is required).
  • Undertaking large volumes of printing, photocopying, scanning, binding and booklet making.
  • Liaising with staff and clients, taking bookings and recording incoming requests, communicating deadlines and delivery times.
  • Prioritising work and outsourcing work to external providers where necessary.
  • Liaising with the Post Room to ensure timely delivery of completed work.
  • Ensuring the Print Room is appropriately stocked with supplies such as paper, toner etc.
  • Liaising with IT Support with regard to file downloads and computer equipment needs etc.
  • Responding to service calls from staff, logging machine faults with service providers and monitoring responses. Along with the team, regularly review processes and look for opportunities to become more efficient.
  • Any other duties as reasonably requested by the Print Room Manager or Client Services Manager.
  • To ensure production of high quality documents to customers agreed standards and delivery.
  • Preventative maintenance of equipment including call out reporting, monitoring of response times, machines cleaned and calibrated.
  • Customer communication.
  • Stock take, meter readings and overtime.
  • Develop and maintain good staff discipline in attendance, timekeeping, appearance and attitude.
  • Compliance with Billing cost recovery system and Access database logging General duties.

General duties:

  • To be aware and responsible for Health and Safety issues.
  • To consult and communicate effectively with all members of the team.
  • To take responsibility for Quality Control on the work you are producing.
  • To keep abreast of new technologies and initiatives that will assist in the workflow and profitability of the business.

Essential:

  • At least two years’ experience working in a similar environment.
  • PC literate; working knowledge of ADOBE Acrobat and PDF; converting documents to Word, PDFs, JPEGs and TIFFs.
  • Ability to demonstrate experience using Xerox copiers, heavy-duty guillotine, Velo, Comb, Coil, Wiro binding and booklet making machinery.
  • Ability to demonstrate a full working knowledge of print room equipment, systems and procedures.
  • Fluent standard of spoken and written English.
  • Flexible and professional approach; ability to communicate confidently at all levels.
  • Ability to prioritise and use own initiative.
  • Excellent attention to detail and ability to work under pressure.