Print Room Manager - Leicester

Job Title: Print Room Manager – Leicester

Reports to: Client Services Manager

Lines of report: Six direct reports

Location: Client’s sites in Leicester

Role Overview:

The Print Room Manager will be responsible for the management and provision of all M2 contracted services across 3 client-based print rooms, managing a team of six staff, and developing effective working relationships with key client contacts to ensure all contracted obligations are achieved.

Key Responsibilities: 

  • The postholder will be professional at all times when dealing with clients and represent M2 on-site, promoting excellent customer service.
  • Management of all print room functions, ensuring that all agreed service levels and service standards are met and complied with.
  • Ensure all H&S policies and regulations are adhered to and records are updated.
  • Preparation and verification of all work related statistics to support accurate invoicing and production of management information.
  • Own and manage financial performance, including budgets and forecasting activity.
  • Liaise with customers to identify and discuss potential opportunities.
  • Manage all print equipment including servicing, call outs and general maintenance.
  • Control ordering of consumables items and third party providers.
  • Manage stock levels including monthly stock checks.
  • Ensure all complaints are handled in the correct manner and preventative measures are applied.
  • Act as the first point of contact for all client requests and escalations.

People/Team Management:

  • Management of Print Operatives across three sites, including work allocation, monitoring of performance and quality, absence and time keeping along with coaching and local discipline.
  • Conduct and document staff 1-2-1s and appraisals at agreed frequencies.

Essential skills:

  • 5 years print room management experience.
  • Excellent leadership skills, allowing them to develop a high service culture.
  • Intermediate IT skills – word processing, spreadsheets, databases, email and web-based systems.
  • Health and Safety knowledge.
  • Ability to develop and maintain excellent customer relationships.
  • Previous experience of managing multiple operations.

Desirable skills:

  • First Line Management qualification.
  • Experience of managing print room operations within a client’s site.
  • ISOH qualified.
  • Document scanning experience.